Desktop/IT Support Engineer (L1/L2) - Bali, Indonesia

Join Alphaeus Pte. Ltd. as a Desktop/IT Support Engineer (L1/L2) in the vibrant heart of Bali! We are seeking a motivated and technically skilled professional to provide exceptional first and second-level IT support to our end users. In this role, you will be the go-to person for all things IT, ensuring our team operates smoothly and efficiently. With a mix of technical expertise and a customer-centric approach, you'll play a crucial role in maintaining our digital infrastructure and supporting our employees' daily operations.

At Alphaeus Pte. Ltd., we are a dynamic and innovative company with a strong presence in Bali. Our mission is to deliver top-notch IT solutions that empower our clients to achieve their goals. As a Desktop/IT Support Engineer (L1/L2), you will be part of a team that values collaboration, continuous learning, and a passion for technology.

Every day, you'll be troubleshooting hardware and software issues, setting up new workstations, and providing training to end users. You'll work with a variety of tools and software, including ServiceNow, Jira, and Microsoft 365, to manage and resolve IT incidents efficiently. This role offers a fantastic opportunity to grow your IT support skills and contribute to a thriving company in one of the world's most beautiful locations.

📋 Tanggung Jawab Pekerjaan

• Provide Level 1 and Level 2 IT support to end users, ensuring minimal downtime and maximum productivity.
• Troubleshoot and resolve hardware and software issues, including desktops, laptops, and peripherals.
• Install, configure, and maintain software and hardware, including operating systems, applications, and network devices.
• Set up and configure new workstations, ensuring they meet the company's standards and requirements.
• Provide training and support to end users, helping them to maximize the use of IT resources.
• Monitor and maintain the company's IT infrastructure, ensuring it operates smoothly and efficiently.
• Document all IT activities, including incidents, problems, and changes, to ensure knowledge sharing and continuous improvement.
• Work closely with the IT team to implement and maintain IT policies and procedures.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 2 years of experience in IT support, with a focus on desktop and laptop support.
• Certifications such as CompTIA A+, CompTIA Network+, or Microsoft Certified: Desktop Support Technician are a plus.
• Strong knowledge of Windows operating systems and common applications such as Microsoft Office.
• Experience with IT service management tools such as ServiceNow, Jira, or similar.
• Excellent problem-solving skills and the ability to work independently and as part of a team.
• Strong communication skills, both written and verbal, to effectively interact with end users and the IT team.
• Ability to work in a fast-paced environment and meet tight deadlines.

🛠️ Keahlian

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